ShotLabs LLC ("ShotLabs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ShotLabs mobile application, website at shotlabsbasketball.com, and all related services (collectively, the "Platform").
By creating an account or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, do not use the Platform.
This policy should be read alongside our Terms of Service, which governs your use of the Platform, including limitations of liability that apply to data-related claims.
When you register, we collect your name, email address, username, date of birth, and gender. Date of birth and gender are used for age classification, group formation, and league eligibility — they are not displayed publicly.
Phone number (optional) — collected if provided and used to deliver SMS game notifications and alerts via Twilio. Your phone number is not displayed publicly and is not shared with other users.
Information you choose to add to your profile, including profile photo, player position, skill level, zip code, industry, job title, company name, and LinkedIn URL.
ShotLabs offers an optional peer ratings feature for players who choose to participate. Peer rating data is collected only with your explicit consent:
Consent notice: By opting in to the peer ratings feature, you consent to receiving subjective community feedback from verified co-participants and to having that feedback displayed on your profile. This consent is voluntary and may be withdrawn at any time.
The Platform generates and stores reputation records as part of its core functionality, including no-show records, attendance history, and game participation history.
No-show records and attendance data are visible to other authenticated users of the Platform as part of its core functionality. This is disclosed at account creation. See our Terms of Service for the dispute process.
When you register a team for a league or tournament, we collect team name, coach name and contact information, and player roster information including names and email addresses. For players under 13, we collect parent or guardian email addresses instead of player emails.
With your permission, we collect device location data to show nearby gyms and pickup games. You can disable location access at any time through your device settings.
Information about how you interact with the Platform, device type, OS, unique device identifiers, and crash and diagnostic data. Crash data is not linked to your personal identity and is used solely for app stability purposes.
If you follow another user as a fan, or if another user follows you, we store the relationship including your fan invite token, follow status, approval date, and notification preferences.
Messages sent through the Platform's messaging features between users.
If you subscribe to ShotLabs Pro, payment information is processed securely by Stripe. We do not store your full payment card details.
We do not sell your personal information. We share information only in the following circumstances:
Peer rating data is never shared with third parties, used for advertising, or sold.
Players aged 13 or older may opt in to the peer ratings system during the onboarding flow or at any time through Profile Settings. Opting in constitutes your explicit consent to receive subjective community feedback and to have that feedback displayed on your profile.
Only verified co-participants from shared, confirmed game events may submit ratings. Ratings submitted outside this verified relationship are not accepted.
Players under 13 are excluded from the peer ratings system entirely regardless of parental consent. This restriction is enforced at the platform level based on date of birth provided at registration.
Individual rating scores are not displayed publicly until a minimum number of verified submissions have been received, protecting players from isolated or bad-faith reports.
You may opt out of peer ratings at any time through Profile Settings. Upon opting out:
Rating data is visible only to authenticated users. It is never shared with third parties, used for advertising, or sold.
If you believe a rating was submitted in bad faith or by a non-verified co-participant, you may submit a dispute through the in-app dispute process. See our Terms of Service for the full dispute process and resolution timeline.
ShotLabs requests access to your device's location to show nearby games and gyms on the Game Map. Location data is used only for this purpose and is not shared with third parties for advertising.
You can disable location access at any time through your device settings. Disabling location will limit the Game Map and nearby game features but will not affect team schedule, messaging, or other non-location features.
The Platform uses Anthropic's Claude API to power Nova, our AI assistant. When you interact with Nova:
SHOTLABS DISCLAIMS ALL LIABILITY FOR ANY DECISION MADE IN RELIANCE ON A NOVA RESPONSE. SEE SECTION 14 OF OUR TERMS OF SERVICE FOR APPLICABLE LIABILITY LIMITATIONS.
ShotLabs complies with the Children's Online Privacy Protection Act (COPPA). Users must be at least 13 years old to create an independent account.
Children under the age of 13 may participate in ShotLabs through a verified parental consent flow. In this flow:
Players under the age of 13 are excluded from the peer ratings system entirely regardless of parental consent. This is a platform-level restriction enforced at registration and at the point of opt-in.
When coaches or organizers add players under 13 to a league or tournament roster, they are required to provide a parent or guardian email address. ShotLabs will contact the parent directly rather than the minor.
If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. To report a concern, contact us at support@shotlabsbasketball.com.
We retain your personal information for as long as your account is active or as needed to provide services. Specific retention periods:
You may request deletion of your account and associated data at any time by visiting shotlabsbasketball.com/delete-account or contacting us at support@shotlabsbasketball.com.
We implement industry-standard security measures including encrypted data transmission (TLS), secure API key management, role-based access controls on sensitive data fields, and regular security reviews.
NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WHILE WE STRIVE TO PROTECT YOUR INFORMATION, WE CANNOT GUARANTEE ABSOLUTE SECURITY AND DISCLAIM ALL LIABILITY FOR UNAUTHORIZED ACCESS, DATA BREACHES, OR INTERCEPTION OF TRANSMITTED DATA TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUBJECT TO THE LIABILITY CAP IN SECTION 14.3 OF OUR TERMS OF SERVICE.
In the event of a data breach affecting your personal information, we will notify you as required by applicable law, including within 72 hours of discovery for breaches affecting users in jurisdictions with mandatory notification requirements.
If you believe your account has been compromised, contact us immediately at support@shotlabsbasketball.com.
OUR LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE COLLECTION, USE, DISCLOSURE, OR LOSS OF YOUR PERSONAL INFORMATION IS LIMITED AS SET FORTH IN SECTION 14.3 OF OUR TERMS OF SERVICE, INCLUDING THE SPECIFIC DATA BREACH LIABILITY CAP. BY USING THE PLATFORM, YOU ACCEPT THESE LIMITATIONS AS A CONDITION OF USE.
To review the specific caps that apply to data-related claims, see Section 14 of our Terms of Service.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at support@shotlabsbasketball.com. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold; the right to delete personal information; the right to opt out of the sale of personal information; and the right to non-discrimination for exercising your CCPA rights.
We do not sell personal information. Peer rating data collected with your consent is not sold and is not shared with third parties. To submit a CCPA request, contact us at support@shotlabsbasketball.com.
The Platform is operated from the United States. If you access the Platform from outside the United States, you consent to the transfer of your information to the United States where privacy laws may differ from those in your jurisdiction.
If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, your use of the Platform is subject to ShotLabs' standard contractual terms for international data transfers. Contact support@shotlabsbasketball.com for more information about our international data transfer framework.
The Platform uses the following third-party services that may collect or process data:
Peer rating data is not shared with any third-party service. The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.
We may update this Privacy Policy from time to time. Material changes include changes to data collection practices, sharing arrangements, retention periods, security practices, and liability provisions. We will notify you of material changes through the app or by email at least 14 days before they take effect.
Your continued use of the Platform after the effective date of an updated policy constitutes your acceptance of the updated policy.
For questions about this Privacy Policy, to exercise your data rights, or to submit a peer rating dispute or deletion request:
ShotLabs LLC
Email: support@shotlabsbasketball.com
Website: shotlabsbasketball.com
Delete account: shotlabsbasketball.com/delete-account