ShotLabs LLC ("ShotLabs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ShotLabs mobile application, website at shotlabsbasketball.com, and all related services (collectively, the "Platform").
By creating an account or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, do not use the Platform.
This policy should be read alongside our Terms of Service, which governs your use of the Platform, including limitations of liability that apply to data-related claims.
When you register, we collect your name, email address, username, date of birth, and gender. Date of birth and gender are used for age classification, group formation, and league eligibility — they are not displayed publicly.
Phone number (optional) — collected if provided and used to deliver SMS text messages including game notifications, pickup invitations, and reminders through our messaging providers. Your phone number is not displayed publicly and is not shared with other users. Your email address is never shown publicly or to other players or fans; see League, Team and Tournament Data below for the one exception for your team's staff.
SMS Text Messaging Consent: By providing your phone number in the ShotLabs app, you expressly consent to receive SMS text messages from ShotLabs LLC. Messages may include:
· Game invitations and pickup draft notifications
· Game reminders and schedule updates
· Game cancellation and rescheduling alerts
· No-show and attendance alerts
Message frequency varies based on your activity. Message & data rates may apply. This consent is separate from your agreement to our Terms of Service and Privacy Policy. You may opt out at any time by replying STOP to any message, or by removing your phone number in the app under Profile > Settings. For help, reply HELP or contact support@shotlabsbasketball.com. Opting out of SMS does not affect your ability to receive push notifications or use the Platform. We do not sell or share your mobile number or SMS consent with third parties for their marketing purposes.
Information you choose to add to your profile, including profile photo, player position, skill level, zip code, industry, job title, company name, and LinkedIn URL.
ShotLabs offers an optional peer ratings feature for players who choose to participate. Peer rating data is collected only with your explicit consent:
Consent notice: By opting in to the peer ratings feature, you consent to receiving subjective community feedback from verified co-participants and to having that feedback displayed on your profile. This consent is voluntary and may be withdrawn at any time.
The Platform generates and stores reputation records as part of its core functionality, including no-show records, attendance history, and game participation history.
No-show records and attendance data are visible to other authenticated users of the Platform as part of its core functionality. This is described in our Terms of Service, which you accept when you create an account, along with the dispute process.
When you create a team or register one for a league or tournament, we collect team name, coach name and contact information, and player roster information including names and email addresses. For players under 13, we collect parent or guardian email addresses instead of player emails. Roster email addresses are used to send invites and team notices. They are never shown to other teams, players or fans. Your own team's staff (the team owner, coaches, the organization owner, and any Team Manager) can see the email addresses of adult members so they can reach the team. A minor's email address is never shown to anyone; staff reach minors through their parent or guardian.
When you invite someone to ShotLabs (for example, players, parents, coaches or fans), you give us that person's name and phone number or email address so we can send the invite by text message or email. Before sending, we may check those details against your team so the same person isn't added twice.
Phone contacts (optional): In the ShotLabs app you can choose "Add from contacts" on an invite screen. With your permission, the app reads your phone's contact list on your device so you can pick who to invite. We do not upload or store your contact list. Only the people you select (their name and phone number or email address) are sent to us, and only to deliver your invite. You can turn off contacts access at any time in your device settings, and you can always type invite details in by hand instead.
We use invite details only to deliver the invite and connect the person to your team once they join. We never use them for marketing or share them for anyone else's marketing. They are erased within 30 days after the invite ends (see Section 8).
When a parent or guardian adds a child, we store the information the parent chooses to provide: the child's name or display name, birth year or date of birth, gender, playing position, optional photo and bio, teams, favorite teams, the sports the child plays and the games the parent adds to the child's schedule, and the parent's media and fan-sharing choices. See Section 7 for how children's information is protected.
Parents and players may add emergency contacts and medical notes to a player's profile or team membership. This information is optional. Emergency contacts are visible only to that team's staff: the team owner and coaches, plus any Team Manager the coach authorizes. Medical notes are shown to the coach only if the parent turns that on. This information is never shown publicly or used for advertising.
We store the messages you send in team, group, game, and direct chats so that the members of each chat can read them. An adult can message a player under 18 one-on-one only if they coach that player's team or are the player's linked parent. Other adults are directed to message the player's parent instead.
When you use Nova, our in-app assistant, we process your messages, and voice recordings if you use voice, to answer you and help with tasks in the app. Nova may remember helpful preferences you share (for example, the days you like to play) so it can assist you later. Nova only takes actions on your behalf, such as joining a game or sending an invite, after you confirm. If you upload a photo or screenshot of a schedule, it is processed by our AI service providers to read the dates, times and places so they can be added to your schedule. Nova conversations and schedule photos are processed by the AI service providers listed in Section 15.
With your permission, we collect device location data to show nearby gyms and pickup games. You can disable location access at any time through your device settings.
Information about how you interact with the Platform, device type, OS, unique device identifiers, and crash and diagnostic data. Crash and error reports may include your account ID so we can fix problems you run into, and are used solely for app stability and support purposes.
If you follow another user as a fan, or if another user follows you, we store the relationship including your fan invite token, follow status, approval date, and notification preferences. A follow request for a minor stays pending until that minor's parent or guardian approves it. If the parent or guardian sent the fan invite, the fan accepting it counts as that approval, and the parent can remove the fan at any time. Fans see game schedules only, not practices.
If you subscribe to ShotLabs Pro, payment is processed securely through Apple App Store or Google Play. Subscription entitlements are managed by our subscription management provider. We do not store your full payment card details.
If you grant notification permissions, we store a push notification token associated with your device to deliver game alerts, reminders, and updates. You can revoke notification permissions at any time in your device settings.
We do not sell your personal information. We share information only in the following circumstances:
Peer rating data is never shared with third parties, used for advertising, or sold.
Players aged 13 or older may opt in to the peer ratings system during the onboarding flow or at any time through Profile Settings. Opting in constitutes your explicit consent to receive subjective community feedback and to have that feedback displayed on your profile.
Only verified co-participants from shared, confirmed game events may submit ratings. The app only offers ratings for players confirmed in the same game.
Players under 13 are excluded from the peer ratings system entirely regardless of parental consent. This restriction is enforced at the platform level based on date of birth provided at registration.
Individual rating scores are not displayed publicly until a minimum number of verified submissions have been received, protecting players from isolated or bad-faith reports.
You may opt out of peer ratings at any time through Profile Settings. Upon opting out:
Rating data is visible only to authenticated users. It is never shared with third parties, used for advertising targeting, or sold.
Free-tier users of the ShotLabs app see advertisements served by Google AdMob, a service provided by Google LLC. Ads are not shown to ShotLabs Pro subscribers. Ads are never shown to children under 13 or to anyone whose age we cannot confirm. For all other users, ads are limited to general-audience content, and sensitive ad categories are blocked.
Google AdMob may collect and use your device's advertising identifier (IDFA on iOS, GAID on Android), IP address, device type, and general location to serve interest-based advertisements.
AdMob's use of your data is governed by Google's Privacy Policy at policies.google.com/privacy. To opt out of interest-based ads: on iOS, go to Settings → Privacy & Security → Tracking and disable "Allow Apps to Request to Track." On Android, go to Settings → Google → Ads and enable "Opt out of Ads Personalization."
ShotLabs does not sell advertising data or share your personal profile information with advertisers. Ad targeting is handled entirely by Google's systems based on device-level signals.
ShotLabs is used by families with children under the age of 13. Children under 13 cannot create their own account; a parent or guardian provides and manages their information. We comply fully with the Children's Online Privacy Protection Act (COPPA) and applicable state laws.
Users must be at least 13 to create their own ShotLabs account; we check age at sign-up. A child under 13 takes part only through a parent or guardian's account. Before adding a child, the parent or guardian must confirm that they are the child's parent or legal guardian, and they control what information is provided. We use a child's information only to connect the child with their teams, schedules, family, and the fans the parent approves.
Parents and guardians may at any time:
To exercise these rights, contact us at support@shotlabsbasketball.com.
Children under 13 are subject to the following restrictions:
If we discover that personal data was collected from a user under 13 without verifiable parental consent, we will delete that data immediately and deactivate the account.
Teens 13 and older may create their own account. To protect them:
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and personal data at any time via the Account Deletion page or by emailing support@shotlabsbasketball.com.
We keep your information only while you use ShotLabs, and we apply the following time limits:
We run automated cleanup to enforce these limits. Some data may be retained in anonymized or aggregated form for platform integrity and analytics purposes after account deletion. Legal holds may require us to retain certain records.
We implement industry-standard security measures including encrypted data transmission (TLS), access controls, multi-factor authentication for administrative access, and secure credential storage. No system is 100% secure. In the event of a data breach affecting your rights or interests, we will notify you as required by applicable law.
To report a security concern, email support@shotlabsbasketball.com with the subject "Security."
Depending on your jurisdiction, you may have the right to:
You can delete your account yourself at any time from your Profile in the app. To exercise any of these rights, email us at support@shotlabsbasketball.com or visit our Account Deletion page.
California residents have additional rights under the California Consumer Privacy Act (CCPA):
To submit a request, email support@shotlabsbasketball.com with the subject "CCPA Request."
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following applies:
Your data may be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) and other appropriate safeguards for such transfers where required.
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable law.
If you are in the Philippines, you have rights under the Data Privacy Act of 2012, including the rights to be informed, to access, correct, and erase your data, to object, and to file a complaint with the National Privacy Commission.
The ShotLabs website (shotlabsbasketball.com) uses minimal cookies for session management and analytics, including Google Analytics to understand website traffic and the Meta Pixel to measure the results of our ads and posts. The ShotLabs mobile app does not use browser cookies. Advertising identifiers used by AdMob (IDFA, GAID) are managed at the device OS level — see Section 6 for opt-out instructions.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the App and updating the "Last Updated" date above. For material changes affecting children's data, we will obtain fresh parental consent before applying the change. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
ShotLabs uses trusted service providers to run the Platform. They process data only to provide their services to us and are contractually prohibited from using it for other purposes. Some are named below because their services collect data directly from your device or browser; the rest are described by category.
A current list of our service providers is available on request at support@shotlabsbasketball.com.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:
ShotLabs LLC
Email: support@shotlabsbasketball.com
Website: shotlabsbasketball.com
We aim to respond to all privacy-related requests within 30 days.