ShotLabs LLC ("ShotLabs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ShotLabs mobile application, website at shotlabsbasketball.com, and all related services (collectively, the "Platform").
By creating an account or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, do not use the Platform.
This policy should be read alongside our Terms of Service, which governs your use of the Platform, including limitations of liability that apply to data-related claims.
When you register, we collect your name, email address, username, date of birth, and gender. Date of birth and gender are used for age classification, group formation, and league eligibility — they are not displayed publicly.
Phone number (optional) — collected if provided and used to deliver SMS text messages including game notifications, pickup invitations, and reminders via Twilio and OneSignal. Your phone number is not displayed publicly and is not shared with other users.
SMS Text Messaging Consent: By providing your phone number in the ShotLabs app, you expressly consent to receive SMS text messages from ShotLabs LLC. Messages may include:
· Game invitations and pickup draft notifications
· Game reminders and schedule updates
· Game cancellation and rescheduling alerts
· No-show and attendance alerts
Message frequency varies based on your activity. Message & data rates may apply. This consent is separate from your agreement to our Terms of Service and Privacy Policy. You may opt out at any time by replying STOP to any message, or by removing your phone number in the app under Profile > Settings. For help, reply HELP or contact support@shotlabsbasketball.com. Opting out of SMS does not affect your ability to receive push notifications or use the Platform.
Information you choose to add to your profile, including profile photo, player position, skill level, zip code, industry, job title, company name, and LinkedIn URL.
ShotLabs offers an optional peer ratings feature for players who choose to participate. Peer rating data is collected only with your explicit consent:
Consent notice: By opting in to the peer ratings feature, you consent to receiving subjective community feedback from verified co-participants and to having that feedback displayed on your profile. This consent is voluntary and may be withdrawn at any time.
The Platform generates and stores reputation records as part of its core functionality, including no-show records, attendance history, and game participation history.
No-show records and attendance data are visible to other authenticated users of the Platform as part of its core functionality. This is disclosed at account creation. See our Terms of Service for the dispute process.
When you register a team for a league or tournament, we collect team name, coach name and contact information, and player roster information including names and email addresses. For players under 13, we collect parent or guardian email addresses instead of player emails.
With your permission, we collect device location data to show nearby gyms and pickup games. You can disable location access at any time through your device settings.
Information about how you interact with the Platform, device type, OS, unique device identifiers, and crash and diagnostic data. Crash data is not linked to your personal identity and is used solely for app stability purposes.
If you follow another user as a fan, or if another user follows you, we store the relationship including your fan invite token, follow status, approval date, and notification preferences.
If you subscribe to ShotLabs Pro, payment is processed securely through Apple App Store or Google Play. Subscription entitlements are managed by RevenueCat. We do not store your full payment card details.
If you grant notification permissions, we store a push notification token (OneSignal Player ID) associated with your device to deliver game alerts, reminders, and updates. You can revoke notification permissions at any time in your device settings.
We do not sell your personal information. We share information only in the following circumstances:
Peer rating data is never shared with third parties, used for advertising, or sold.
Players aged 13 or older may opt in to the peer ratings system during the onboarding flow or at any time through Profile Settings. Opting in constitutes your explicit consent to receive subjective community feedback and to have that feedback displayed on your profile.
Only verified co-participants from shared, confirmed game events may submit ratings. Ratings submitted outside this verified relationship are not accepted.
Players under 13 are excluded from the peer ratings system entirely regardless of parental consent. This restriction is enforced at the platform level based on date of birth provided at registration.
Individual rating scores are not displayed publicly until a minimum number of verified submissions have been received, protecting players from isolated or bad-faith reports.
You may opt out of peer ratings at any time through Profile Settings. Upon opting out:
Rating data is visible only to authenticated users. It is never shared with third parties, used for advertising targeting, or sold.
Free-tier users of the ShotLabs app see advertisements served by Google AdMob, a service provided by Google LLC. Ads are not shown to ShotLabs Pro subscribers.
Google AdMob may collect and use your device's advertising identifier (IDFA on iOS, GAID on Android), IP address, device type, and general location to serve interest-based advertisements.
AdMob's use of your data is governed by Google's Privacy Policy at policies.google.com/privacy. To opt out of interest-based ads: on iOS, go to Settings → Privacy & Security → Tracking and disable "Allow Apps to Request to Track." On Android, go to Settings → Google → Ads and enable "Opt out of Ads Personalization."
ShotLabs does not sell advertising data or share your personal profile information with advertisers. Ad targeting is handled entirely by Google's systems based on device-level signals.
ShotLabs collects personal information from users under the age of 13. We comply fully with the Children's Online Privacy Protection Act (COPPA) and applicable state laws.
Before a user under 13 can create an account, we require verifiable parental consent through our in-app parent/guardian verification flow. We collect the parent or guardian's name and email address for this purpose. We send a verification email to the parent or guardian — the child's account is not activated until consent is confirmed.
Parents and guardians may at any time:
To exercise these rights, contact us at support@shotlabsbasketball.com.
Users under 13 are subject to the following restrictions:
If we discover that personal data was collected from a user under 13 without verifiable parental consent, we will delete that data immediately and deactivate the account.
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and personal data at any time via the Account Deletion page or by emailing support@shotlabsbasketball.com.
Some data may be retained in anonymized or aggregated form for platform integrity and analytics purposes after account deletion. Legal holds may require us to retain certain records.
We implement industry-standard security measures including encrypted data transmission (TLS), access controls, and secure credential storage. No system is 100% secure. In the event of a data breach affecting your rights or interests, we will notify you as required by applicable law.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, email us at support@shotlabsbasketball.com or visit our Account Deletion page.
California residents have additional rights under the California Consumer Privacy Act (CCPA):
To submit a request, email support@shotlabsbasketball.com with the subject "CCPA Request."
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following applies:
Your data may be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) and other appropriate safeguards for such transfers where required.
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable law.
The ShotLabs website (shotlabsbasketball.com) uses minimal cookies for session management and analytics. The ShotLabs mobile app does not use browser cookies. Advertising identifiers used by AdMob (IDFA, GAID) are managed at the device OS level — see Section 6 for opt-out instructions.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the App and updating the "Last Updated" date above. For material changes affecting children's data, we will obtain fresh parental consent before applying the change. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
ShotLabs uses the following third-party service providers. Each provider's use of data is governed by their own privacy policy:
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:
ShotLabs LLC
Email: support@shotlabsbasketball.com
Website: shotlabsbasketball.com
We aim to respond to all privacy-related requests within 30 days.