1
Delete in the app
Fastest — takes effect immediately
- → Open the ShotLabs app and sign in
- → Tap your profile icon in the bottom navigation
- → Scroll to the bottom and tap Settings
- → Tap Delete Account
- → Confirm deletion — your account and data will be permanently removed
2
Request by email
If you no longer have access to the app
- → Send an email to our support team
- → Use the subject line: Account Deletion Request
- → Include the email address associated with your ShotLabs account
- → We will process your request within 30 days
You may be asked to verify your identity before we process the deletion request.
Processing time
In-app deletions are processed immediately. Email requests are processed within 30 days of verification. You will receive a confirmation email once your account has been deleted.
What happens to your data
| Data type | What happens |
|---|---|
| Profile & personal information | Deleted Permanently removed upon account deletion |
| Game history & stats | Deleted All pickup game records, attendance, and peer ratings removed |
| Messages & posts | Deleted All conversations and locker room posts permanently removed |
| Fan follows & connections | Deleted All fan relationships and follow approvals removed |
| Photos & media | Deleted Profile photo and any uploaded media permanently removed |
| Transaction & payment records | Retained 7 years Required for financial and legal compliance under standard accounting regulations |
| Support ticket history | Retained 90 days Kept briefly to resolve any outstanding disputes, then permanently deleted |
Questions about your data?
Our support team is happy to help with any questions about your account or data.
support@shotlabsbasketball.com